Contact information

Contact Information Policy – Libass by Maira

At Libass by Maira, we value clear and transparent communication with our customers. This Contact Information Policy outlines how you can reach us and how we handle customer communication.

1. Customer Support Channels

We are available through the following platforms for all inquiries, order support, and assistance:

  • Email: libassbymaira@gmail.com

  • WhatsApp: +923134776383

  • Social Media: Instagram| @libassbymaira & Facebook Page | Libas by Maira

2. Support Hours
Our customer support team is available:
Monday – Saturday: 10:00 AM – 10:00 PM

Messages received outside these hours will be responded to on the next working day.

3. Response Time
We aim to respond to all queries within 24 hours. Response times may be slightly longer during peak seasons or sales periods.

4. Order-Related Queries

For faster assistance, customers are requested to provide:

  • Order Number

  • Full Name

  • Issue details (with pictures if required)

Incomplete information may delay the response process.

5. Communication Guidelines

  • Please ensure all contact details provided at checkout are accurate

  • Customers are responsible for responding to confirmation messages to avoid order delays or cancellations

6. Official Communication

Libass by Maira will only contact customers through official channels mentioned above. We are not responsible for any communication made through unofficial or third-party accounts.

7. Updates & Changes
We reserve the right to update this policy at any time. Changes will be reflected on this page.

For any questions or concerns, feel free to reach out to us. We’re always here to help 💖